Butterscotch 3 1/4" Bruce Westchester Hardwood

Dimensions: 3/4" x 3 1/4" x Random Lengths of 8 1/2" Up To 84"
Construction: Plank
Species/Design: Red Oak Solid Hardwood
Coverage: 22/SQ.FT
Edge Style: Micro Beveled Edges / Square Ends
Finish: Dura Luster Plus Urethane
Install Method: Nail Down
Where to install: On Or Above Grade Only
Surface Type: Smooth

Quarter Round
Reducer
T Molding
Stair Nose
Threshold
Floating Floor Adhesive
Equalizer Adhesive
Comfortguard Underlayment

ENGINEERED HARDWOOD 3/8˝, 7/16˝, 1/2˝ & 9/16˝ (10 MM,11MM,13MM & 14 MM) INSTALLATION INSTRUCTIONS
FOR STAPLE-DOWN, MECHANICALLY FASTENED, FLOATING AND GLUE-DOWN APPLICATIONS.

https://www.bruce.com/assets/content/sites/2/210049.pdf

RECOMMENDED ADHESIVES: Bruce® ProConnect™ Plus, Bruce Equalizer Pro, Bruce Summit Select™
RECOMMENDED ADHESIVE REMOVER: Low Odor mineral spirits


THANK YOU FOR CHOOSING AHF PRODUCTS FLOORING. If properly installed and cared for your new flooring will be easy to maintain and will look great for years to come. If you have questions or comments, please visit us at www.ahfproducts.com or 1 866-243-2726.
These directions are based on industry standards and best practices. Failure to follow these installation instructions may result in damage to the flooring and void the floor’s warranty.
• For complete warranty information call 1-866-243-2726 or go to www.ahfproducts.com.
• For technical or installation questions, or to request a Safety Data Sheet, please call 1-866-243-2726 or visit www.hardwoodexpert.com our technical website.
• For general questions or comments, please visit us at www.ahfproducts.com or call 1-866-243-2726.
NOTE: Do not staple down traditionally finished Pecan, Maple or Hickory Products. All species of textured products (such as hand-scraped, wire-brushed, and rustic/distressed products ) can be stapled down with 20 gauge staples (1˝ minimum length for 3/8˝ – 1/2˝ engineered hardwood, for 9/16˝ hardwood, use 1-1/4˝ fasteners).
FOR PRODUCTS WIDER THAN 5˝: In addition to the use of mechanical fasteners, assisted glue applications should be used. The glue should be a premium grade urethane construction adhesive applied in a serpentine pattern to the back of each board. Then follow the recommended fastening pattern.
GENERAL INFORMATION
Owner/Installer Responsibility
Beautiful hardwood floors are a product of nature and therefore, not perfect. Our hardwood floors are manufactured in accordance with accepted industry standards. For optimum performing hardwood flooring, carefully read and follow these installation instructions.
• These hardwood floors were manufactured in accordance with accepted industry standards, which permit grading deficiencies not to exceed 5%. These grading deficiencies may be of a manufacturing or natural type. When flooring is ordered, 5% must be added to the actual square footage needed for cutting and grading allowance (10% for diagonal installations).
• The owner/installer has final inspection responsibility as to grade, manufacture and factory finish. Inspection of all flooring should be done prior to installation. The flooring should also be carefully examined for color, finish and quality before installing it.
• The installer must use reasonable selectivity and not use or cut off pieces with deficiencies, whatever the cause. Should an individual piece be doubtful as to grade, manufacture or factory finish, the installer should not use that piece. If material is not acceptable, do not install it and contact the seller immediately.
• Prior to installation of any hardwood flooring product, the owner/installer must determine that the job-site environment and the sub-surfaces involved meet or exceed all applicable standards. Recommendations of the construction and materials industries, as well as local codes, should be followed. These instructions recommend that the construction and subfloor be clean, dry, stiff, structurally sound and flat. The manufacturer declines any responsibility for job failure resulting from, or associated with, subfloor and substrates or job-site environmental deficiencies.
• Use of stain, filler or putty stick for touch-up and appropriate products for correcting subfloor voids is accepted as part of normal installation procedures.

RECOMMENDED CLEANER: Bruce Hardwood & Laminate Floor Cleaner
RECOMMENDED UNDERLAYMENT (Floating installation system only): Premium Underlayment
RECOMMENDED WOOD GLUE (Floating installation and joint gluing): Bruce EverSeal™ Adhesive


















II. PREPARATION STORAGE AND HANDLING
• Handle and unload with care. Store in a dry place being sure to provide at least a four-inch air space under cartons which are stored upon “on-grade” concrete floors. Flooring should not be delivered until the building has been enclosed with windows doors are in place, and cement work, plastering and all other “wet” work is completed and dry.
• Although it is not necessary to acclimate engineered flooring it is best to store it in the environment in which it is expected to perform prior to installation. Check adhesive label for adhesive storage limitations.
JOB-SITE CONDITIONS
• The building should be enclosed with all outside doors and windows in place. All concrete, masonry, framing members, drywall, paint and other “wet” work should be thoroughly dry. The wall coverings should be in place and the painting completed, except for the final coat on the base molding. When possible, delay installation of base molding until flooring installation is complete. Basements and crawl spaces must be dry and well ventilated.
• Exterior grading should be complete with surface drainage, offering a minimum drop of 3˝ in 10´ (7.6 cm in 3.05 m) to direct flow of water away from the structure. All gutters and downspouts should be in place.
• Engineered flooring may be installed below-, on- or above-grade level. Do not install in full bathrooms.
• Crawl spaces must be a minimum of 18˝ (46 cm) from the ground to the underside of the joists. A ground cover of 6-20 mil black polyethylene film is essential as a vapor barrier with joints lapped 6˝ (15 cm) and sealed with moisture resistant tape. The crawl space should have perimeter venting equal to a minimum of 1.5% of the crawl space square footage. These vents should be properly located to foster cross ventilation (Figure 1).
• Where necessary, local regulations prevail.
• The installation site should have a consistent room temperature of 60-80°F
(16-27˚C) and humidity of 30-50% for 14 days prior to and during installation and

until occupied.
SUBFLOOR CONDITIONS
• CLEAN – Subfloor must be free of wax, paint, oil, sealers, adhesives and other debris.

Figure 1

• LEVEL/FLAT – Subfloor must be within 3/16˝ in 10´ (5 mm in 3 m) and/or 1/8˝ in 6´ (3 mm in 2 m). Sand high areas or joints. If the floor is to be glued down, fill low areas with a latex additive cementitious leveling compound of 3,000-PSI minimum compressive strength Patch, Underlayment & Embossing Leveler with Underlayment Additive. Follow the instructions of the leveling compound manufacturer, but make certain the leveling compounds are completely DRY before beginning installation. When mechanically fastening the floor down, flatten low spots with a maximum of 6 layers of 15# builders felt, plywood or shims (not leveling compounds). Leveling materials must provide a structurally sound subfloor that does not affect the holding power of the fastener.
• DRY – Check and document moisture content of the subfloor using the appropriate moisture test. Concrete subfloors must a minimum of 30 days old before testing begins.
• STRUCTURALLY SOUND – Any areas that are loose or squeak, must be nailed or screwed. Wood panels should exhibit an adequate fastening pattern, glued/screwed or nailed as system requires, using an acceptable nailing pattern. Typical: 6˝ (15 cm) along bearing edges and 12˝ (31 cm) along intermediate supports. Flatten edge swell as necessary. Replace any water-damaged, swollen or delaminated subflooring or underlayments.
• Subfloors with excessive vertical movement should be avoided. Optimum performance of hardwood floor covering products occurs when there is little horizontal or vertical movement of the subfloor. If the subfloor has excessive vertical movement (deflection) before installation of the flooring, it is likely it will do so after installation of the flooring is complete.
SUBFLOORS WITH RADIANT HEAT
• NOTE: Always make certain the product selected is recommended for this type application. System must be operational and heated for at least 7 days prior to beginning the installation.
• Use an incremental control strategy that brings the floor through temperature changes gradually which may include an external thermostat.
• Turn off heat and let subfloor cool down to room temperature 3-4 hours prior to starting the job.
• BEFORE installation begins, ascertain that the heating system is designed and controlled for wood flooring and that the circuit does not include other floor covering types. Failure to do so may cause excessive heat damage and shrinkage. NOTE: Refer to radiant heat system manufacturer’s precautions for staple down installation. Beware of stapling through radiant tubing or mesh.
• After installation, turn the heating system back on immediately. The finished floor surface must not exceed 85°F (29˚C) throughout the life of the floor.
• Radiant heating systems normally create dry heat that can lower interior humidity levels. It may be necessary to add humidity with humidifiers to maintain the recommended levels (30-50%) and prevent damage to the wood floor.
• The flooring should be end-glued over radiant heat to reduce longitudinal shrinkage. Apply a bead of the recommended wood glue to the groove end then insert the tongue. Wipe excess adhesive away immediately.

TOOLS & ACCESSORIES NEEDED
(All Installation Methods)
• Broom • Tape measure • Hammer • Chalk line & chalk • Hand saw or jamb saw
• Recommended hardwood flooring cleaner • Electric power saw • Eye protection • Recommended wood glue
• Moisture Meter (wood, concrete or both) • Transition and wall moldings • NIOSH-designated dust mask
(Add for Glue-Down Installations)
• Recommended adhesive and adhesive remover • Recommended trowel • Scotch® Delicate Surface Painter’s Tape 2080
• Recommended wood glue for floors exceeding 3-1/4˝ (9.5 cm) in width
(Add for Mechanically Fastened/Staple-Down Installations)
• Hardwood flooring stapler for engineered hardwood
• 1˝ Staples/fasteners (minimum) for 3/8˝ – 1/2˝ products, for 9/16˝ products, 1-1/4˝ fastener
• 20 gauge fasteners • Compressor and hose • Nylon/Plastic tapping block • In-line regulator
• Recommended wood glue for floors exceeding 3-1/4˝ (9.5 cm) in width
*The Flooring Manufacturer does not recommend or endorse any specific brand or type of mechanical fastener.
(Add for Floating Installations)
• Premium underlayment for floating hardwood flooring • Pull bar • Tapping block • Recommended wood glue
III. SUBFLOOR/UNDERLAYMENT REQUIREMENTS RECOMMENDED SUBFLOOR/UNDERLAYMENT SURFACES
(Glue-Down and Floating Installations Only)
• Concrete • Ceramic Tile, Terrazzo, Slate & Marble • Acoustic cork
(All Installation Methods)
• Wood subfloors • Wood structural panels and underlayment • Fully adhered existing wood floors
• Fully adhered non-cushion vinyl sheet, resilient tile, cork flooring and linoleum
Concrete
(Glue-Down and Floating Installations Only)
The flooring can be glued directly to concrete with a minimum compressive strength of 3000 PSI. Do not install over a concrete sealer or painted concrete. If present, sealer or paint must be removed by grinding or sanding. Do not install over slick, heavily troweled or burnished concrete. The surface must be roughened as necessary by sanding or
grinding. Use an appropriate NIOSH-designated dust mask. Floating floors can be installed over any structurally sound concrete.
Concrete Moisture Tests
All concrete subfloors should be tested, and results documented, for moisture content. Visual checks may not be reliable. Test several areas, especially near exterior walls and walls containing plumbing. Acceptable test methods for subfloor moisture content include:
• Tramex Concrete Moisture Encounter Meter (Figure 2): Moisture readings should not exceed 4.5 on the upper scale. (Figure 3 shows an unacceptable reading of over 4.5) Concrete Moisture Meters give qualitative reading results-not quantitative ones. These results are a quick way to determine if further testing is required.
NOTE: The following tests are required in residential/commercial applications. Either or both tests are acceptable. If both tests are conducted then both tests must pass.
• Calcium Chloride Test (ASTM F 1869): The maximum moisture transfer must not exceed 3 lbs./1000 ft.2 in 24 hrs.with this test

joist spacing and thinner subflooring materials. When wider joist spacing of 19.2˝ or greater is used at least one of the following options must be used:
Option 1: When wider joist spacing of 19.2˝ or greater is used, additional plywood subfloor material must be added to reduce movement and deflection.
Option 2: In addition to the use of mechanical fasteners, assisted glue applications must be used. The glue should be a premium grade urethane construction adhesive applied in a serpentine pattern to the back of each board. Then follow the recommended fastening pattern.
Option 3: With wider spacing of 19.2˝ apply a bead of Bruce EverSeal to the bottom of the end and side groove. This will lock the tongue and groove together eliminating movement that may contribute to noise. Then follow the recommended fastening pattern with a staple or cleat.
NOTE: Following one of these options is also intended to reduce noise associated with a mechanically fastened installation.
Wood Structural Panel Subfloors and Underlayment
(All Installation Methods)
Structural panels/underlayment must be installed sealed side down. When used as a subfloor, allow 1/8˝ (3 mm) expansion space must be allowed between each panel. If spacing is inadequate, cut in with a circular saw. Do not cut in expansion space on tongue and groove panels.
• Plywood: Must be minimum CDX grade (exposure 1) and meet US Voluntary Product Standard PS1 performance standard or Canadian performance standard CAN/CSA 0325-0-92. The preferred thickness is 3/4˝ (19 mm) as a subfloor [minimum 5/8˝ (16 mm)] or 3/8˝ (9.5 mm) as underlayment.
• Oriented Strand Board (OSB): Conforming to US Voluntary Product Standard PS2 or Canadian performance standard CAN/CSA 0325-0-92 construction sheathing. Check underside of panel for codes. When used as a subfloor, the panels must be tongue and groove and installed sealed side down. Minimum thickness to be 23/32˝ (18 mm) thick when used as a subfloor or 3/8˝ (9.5 mm) as underlayment.
• Waferboard and Chipboard: Conforming to US Voluntary Product Standard PS2 or Canadian performance standard CAN/CSA 0325-0-92. Must be 3/4˝ (19 mm) thick when used as a subfloor and 3/8˝ (9.5 mm) thick when used as an underlayment.
• Particleboard: Must be a minimum 40-lb. density, stamped underlayment grade and 3/4˝ (19 mm) thick.
Solid Wood Subfloors
(All Installation Methods)
• Minimum 3/4˝ (19 mm) thick with a maximum width of 6˝ (15 cm) installed at a 45˚ angle to the floor joists.
• The subfloor must be Group 1 dense softwood (Pine, Larch, Douglas Fir, etc.) No. 2 common, kiln dried with all board ends bearing on joists.
• For glue down applications a 3/8˝ (9.5 mm) approved underlayment, must be added.
Existing Wood Flooring
(All Installation Methods)
• Existing engineered flooring must be well bonded/fastened. When gluing over existing wood flooring of any thickness, the finishing materials must be abraded or removed to foster an adequate adhesive bond. When flooring is to be mechanically fastened, the existing engineered wood flooring must be a minimum of 3/8˝ (9.5 mm) thick installed over approved wood/wood composite underlayment that has been properly fastened. When installing over engineered flooring that is glued to concrete, the minimum thickness of that flooring must be 1/2˝ (13 mm) to allow for the length of the fastener.
• Existing solid wood flooring that exceeds 6˝ (15 mm) in width must be covered with 3/8˝ (9.5 mm) approved underlayment and fastened as required. Do not install over solid flooring attached directly to the concrete.
Vinyl, Resilient Tile, Cork Flooring and Linoleum
(All Installation Methods, see notes below)

• RH Levels in Concrete Using In-situ Probes (ASTM F 2170) should not exceed 75%.

Figure 2

(Glue-Down Installations)
• Make certain the floor covering materials are well bonded to the subfloor/underlayment with full spread adhesive and

“DRY” CONCRETE, AS DEFINED BY THESE TESTS CAN BE WET AT OTHER TIMES OF THE YEAR. THESE TESTS DO NOT GUARANTEE A DRY SLAB.
Moisture Retardant Systems
If excessive moisture is present or anticipated, use a Moisture Retardant System, such Bruce Summit adhesive or inexpensive sheet vinyl must be used to reduce vapor intrusion.
• Bruce Summit adhesive: Apply the adhesive using the recommended trowel. Flooring can be installed immediately after applying the adhesive. Flooring can be installed immediately after applying the adhesive.
• Sheet vinyl: Sheet vinyl or “slip-sheet” (felt-backed with vinyl wear layer) must be installed. Use a premium grade, alkali resistant adhesive and a full spread application system to properly bond the vinyl to the subfloor. Follow the sheet vinyl manufacturer’s instructions for installation procedures. A bond test may be required as an adhesion test. Install several small areas (3´ x 3´) (1 m x 1 m) and allow the vinyl to set for 72 hours. Remove the vinyl. If the backing remains attached to the concrete, the subfloor should be acceptable for sheet vinyl installation. Install the
sheet vinyl and allow the adhesive to cure for 24 hours prior to beginning installation. Degloss as necessary to create an adequate adhesive bond. Always check for adequate adhesive bond.
Acoustic Concrete
(Glue-Down or Floating Installations Only)
Acoustic concrete normally contains large quantities of gypsum that may inhibit the adhesive’s capability to properly bond. Acoustic concrete must be primed with the concrete manufacturer’s recommended primer/surface hardener. Test the concrete by scraping the surface with a nail or other sharp object. If the concrete powders or crumbles, it is not sound and hardwood flooring should not not be directly installed use of floating sub-floor system. Always check for adequate adhesive bond. The concrete must have a minimum compressive strength of 2000 PSI.
Ceramic, Terrazzo, Slate & Marble
(Glue-Down or Floating Installations Only)
All grout joints and broken corners that exceed 3/16˝ (5 mm) must be filled with a cementitious leveling compound Patch, Underlayment & Embossing Leveler with Underlayment Additive. The surface must be cleaned and abraded to create a good bonding surface for the adhesive. Loose tiles must be re-adhered to the subfloor or filled as above.

are no more than two layers thick, not to exceed 3/16˝ (5 mm).
• With approved wood/wood composite subfloors, if vinyl or tiles are loose, broken, or in poor condition, install a 3/8˝ (9.5 mm) approved underlayment directly over the flooring materials.
• Clean the flooring materials as necessary to create a good adhesive bond. If a maintenance material is present on the floor covering or a gloss is present, de-gloss with a flooring pad and a commercially available stripper, then rinse completely. Allow ample drying time. (NOTE: Do not sand any resilient products. They may contain asbestos fibers, which may be harmful.)
• Cork floors must have all sealers and surface treatments removed before installation begins. Always check for adequate adhesive bond.
(Mechanically Fastened/Staple-Down Installations)
• Do not install over floors that exceed one layer, as the thickness of the flooring materials will prevent an adequate mechanical bond.
• Make certain that the subflooring materials meet minimum requirements. (See previous sections).
• Some tile products may be too brittle for staple penetration. Always test an area for breakage before proceeding.
IV. INSTALLING THE FLOOR
General Installation Tips
NOTE: When installing UNFINISHED engineered flooring, allow a minimum of 72 hours adhesive curing time before applying seals, stains and finishes to unfinished flooring. Test the
moisture content of the wood in accordance with the stain/finish manufacturer’s recommendations.
• All Products may be stapled or mechanically fastened, but products over 5˝ will require a serpentine bead of Premium construction adhesive applied to the back of the plank.
• Floor should be installed from several cartons at the same time to ensure good color and shade mixture.

Remove all sealers and surface treatments must be removed Always check for adequate adhesive bond.
Acoustic Cork Underlayment
(Glue-Down or Floating Installations Only)
The flooring must be glued or floated directly over full-spread, permanently bonded acoustic cork. The cork must have a density of no less than 11.4 lb./cubic foot. The cork, in general, should be pure cork combined with a polyurethane or resin binder. Install cork in accordance with cork manufacturer’s recommendations. Always check for adequate adhesive bond. When floating floors over cork DO NOT use foam underlayment.
Wood Subfloors and Underlayment
(All Installation Methods)
General: The wood subflooring materials must not exceed 12% moisture content. Using a reliable wood moisture meter, measure moisture content of both the subfloor and the hardwood flooring to determine proper moisture content.The wood subfloor should be checked at various locations throughout the installation approximately 20 readings or more should be taken and documented. The difference between the moisture content of the wood subfloor and the hardwood flooring must not exceed 3%. When installing parallel to the floor joists it may be necessary to stiffen the subfloor system by installing an additional minimum of 3/8˝ (9.5 mm) approved underlayment. Applicable standards and recommendations of the construction and materials industries must be met or exceeded.
NOTE: As flooring manufacturers, we are unable to evaluate each engineered system. Spacing and spans, as well as their engineering methods, are the responsibility of the builder, engineer, architect or consumer who is better able to evaluate the expected result based on site-related conditions and performance. The general information provided below describes common, non-engineered joist/subfloor systems. Engineered flooring systems may allow for wider

• When possible, preselect and set aside boards that blend best
with all horizontally mounted moldings used to assure a uniform final appearance. Install these boards adjoining the moldings.
• Be attentive to staggering the ends of the boards at least 4˝-6˝ (10-15 cm) when possible, in adjacent rows (Figure 3). This will help ensure a more favorable overall appearance of the floor.
• When installing engineered products of uniform length, begin the rows with starter boards cut to various lengths. Avoid staggering the rows uniformly to prevent stair-stepping. Boards cut from the opposite end of the row may be used for the next starter boards.
• Always allow a minimum 1/4˝ (6 mm) expansion around all vertical obstructions. Allow 1/2˝ (13 mm) for floating floors.
NOTE: For Glue-Down Installation: When installing products wider than 3-1/4˝ (8 cm), apply a bead of recommended wood glue to all of the end grooves prior to installing into the adhesive. For Staple-Down Installation: When installing products wider than 3-1/4˝ (8 cm) but not
to exceed 5˝ (13 cm), apply a bead of recommended wood glue to all of the end grooves prior to stapling down.

Figure 3
Preferred Alignment








Figure 4








Figure 5

STEP 1: Doorway and Wall Preparation
(All Installation Methods)
• Undercut door casings and jambs. Remove any existing base, shoe molding or doorway thresholds. These items can be replaced after installation. All door casings and jambs should be undercut to avoid difficult scribe cuts (Figure 4).
STEP 2: Establish a Starting Point
(All Installation Methods)
• Installation parallel to the longest wall is recommended for best visual effects, however, the floor should be installed perpendicular to the flooring joists unless the subfloor has been reinforced to reduce subfloor sagging.
• When possible, begin the layout or installation from the straightest wall, generally an outside wall.
• In at least two places, at least 18˝ (46 cm) from the corner, measure out equal distance from the starting wall (Figure 5) and snap a chalk line. The measurement must be the sum of the width of the flooring plus an additional 3/8˝ (9.5 mm) to allow for 1/4˝ (6 mm) expansion space and the width of the tongue. Allow 1/2˝ (13 mm) expansion when installing floating floors.
STEP 3: Installing First & Second Rows
(Mechanically Fastened/Staple-Down Installations)
• Use the longest, straightest boards available for the first two rows. For random and alternate width products, use the widest plank for the first row. Align tongue of first row on chalk line. The groove should be facing the starting wall. Pre-drill 1/2˝ (13 mm) from back (groove)
edge, 1˝-2˝ (2.5-5 cm) from each end, and at 6˝ (15 cm) intervals when possible (Figure 6). Fasten using 4 or 6d finishing nails or 1˝ (2.5 cm) pneumatic finish nails/brads. Countersink the nails.
• Pre-drill and blind-nail at a 45° angle through the tongue of the first row every 1˝-2˝ (2.5-5 cm) from the ends and spaced in 3˝-4˝ (7.6-10 cm) intervals. Countersink nails to ensure flush engagement of groove with the following row(s). Continue blind nailing using this method with following rows until stapler can be used. Alternatively use a pneumatic finish nailer and install nails/brads at the same intervals with a minimum length of 1˝ (2.5 cm).
• End-joints of adjacent rows should be staggered a minimum of
4˝-6˝ (10-15 cm) when possible, to ensure a more favorable overall appearance (Figure 3).
• If the Engineered Hardwood Flooring plank is wider than 5˝ it must be installed applying a 1/4˝ serpentine bead of Premium construction adhesive to the back of each board. (Figure 7).
STEP 4: Installing the Floor
(Mechanically Fastened/Staple-Down Installations)
• Always use the correct stapler for the specific product being installed (see “Installation Applications”). Use a minimum 1˝ (2.5 cm) staple recommended by the stapler manufacturer for 3/8˝ to 1/2˝ products and a minimum 1-1/4˝ fastener for 9/16˝ products, 1˝-2˝ (2.5-5 cm) from the ends spaced at 3˝-4˝ (8-10 cm) intervals. Continue to Step 5.
• Set compressor at 70 PSI. If tongue damage occurs, lower air pressure (Figure 8).
• Fasten several sacrificial boards to the floor. At least two boards, stapled side by side, must be used to indicate proper machine adjustments.













Figure 6










Figure 7

















Figure 8










Figure 9

• When installing products wider than 3-1/4˝ (8 cm), apply a bead of recommended wood glue to all of the end grooves prior to installing into the adhesive.
• When installing pieces, engage the end-joint first, as close to the side (long) tongue and groove as possible, then slide together tightly to engage the side (long) joint tongue and groove. To avoid adhesive bleed-through and memory pull-back, avoid, as much as possible, sliding pieces through the adhesive when placing them in position.
• During the installation occasionally remove a piece of flooring from the subfloor and inspect the back for proper adhesive transfer. Adequate adhesive transfer is necessary to ensure sufficient holding strength.
• If the adhesive skins over and fails to transfer, remove and spread new adhesive to achieve proper bonding.
NOTE: Clean adhesive from the surface of the floor frequently, using the recommended adhesive cleaner. Urethane adhesives become extremely difficult to remove when cured. Do not use Scotch® Delicate Surface Painter’s Tape 2080 before adhesive is removed from the surface. Use clean towels, changed frequently, to prevent haze and adhesive residue.
• Check for a tight fit between all edges and ends of each plank. End- joints of adjacent rows should be staggered 4˝-6˝ (10-15 cm) when possible, to ensure a more favorable overall appearance (Figure 3).
• It may be necessary to align the product with a cut-off piece of scrap as shown (Figure 11 - Keep scrap angle low to avoid edge damage).
• To eliminate minor shifting or gapping of product during installation, use Scotch® Delicate Surface Painter’s Tape 2080 to hold the planks together. After installation is complete, remove all of the Scotch® Delicate Surface Painter’s Tape 2080 from the surface of the newly installed flooring. Do not let the tape remain on the flooring longer than 24 hours. Avoid the use of masking or duct tape, which leaves an adhesive residue and may damage the finish.
• If necessary, use weights to flatten boards with bows until adhesive cures, in order to prevent hollow spots. Boards that cannot be flattened should be cut in length to reduce the bow, or should be not used.
• Be sure not to spread adhesive too far ahead of your work area (Figure 10d).
• Complete the installation using this same technique for the remainder of the floor.
• Avoid heavy foot traffic on the floor for at least 24 hours. Lift the furniture or fixtures back into place after 24 hours.
General Information for Floating Floors
• Floating floors can be installed over any structurally sound surface that meets or exceeds local building codes. Any width of flooring can be installed in this manner but wider widths are preferred.
• Plan the floor layout (in width) to avoid having to rip the last row narrower than 1˝ (2.5 cm). This may require ripping the first row to assure the last row is at least the minimum width.
• Allow 1/2˝ (13 mm) expansion around all vertical obstructions.
STEP 3: Installing the Underlayment
(Floating Installations Only)
• Install the underlayment in the same direction the hardwood flooring is to be installed.
• Extend the underlayment a few inches up the wall.
• Trim excess prior to installing trim or moldings.
• The floating floor underlayment already has double-sided tape for ease of taping the precut overlapping seams (Figure 12). If a non-adhesive



Figure 10b

Figure 10c

Figure 10d

Figure 11

Figure 12

• Check for surface damage, air pressure setting, tongue damage, edge blistering, etc. before proceeding. Make all
adjustments and corrections before installation begins. Once proper adjustments have been made, remove and destroy the boards.
• Install the remainder of the floor working from several cartons.
• The last 1-2 rows will need to be face-nailed when clearance does not permit blind nailing with a stapler or a brad nailer. Pre-drill and face-nail or pneumatically nail on the tongue side, following the nailing pattern used for the first row.
General Information for Glue-Down Installations
• Maximum adhesive working times: Bruce Equalizer Pro adhesive - 60 minutes; Bruce ProConnect™ Plus Hardwood Flooring Adhesive - 60 minutes, Bruce Summit Select - 50 minutes.
• When not in use, keep the adhesive container tightly closed to prevent thickening. Thickening will cause difficulty in spreading the adhesive.
• Open times and curing times of ALL adhesives vary dependent upon subfloor porosity, air movement, humidity and room temperature. Urethane adhesive has a shortened working time in high humidity environments, whereas the working time for ProConnect™ and polymeric resin adhesives will be lengthened. In areas of low humidity, open time will be longer with urethane adhesives and shorter with ProConnect™. Adjust the amount of adhesive spread on the subfloor accordingly. The adhesive should not be applied if subfloor or room temperature is below 60°F (16°C). WORKING TIME WILL VARY DEPENDING ON JOB SITE CONDITIONS.
• Hold trowel at a minimum 45° angle (Figure 9) firmly against the subfloor to obtain a 50-60 ft.2 (4-5.5 m2) per gallon spread rate (20-30 ft.2 per gallon for Bruce® Summit Select or Bruce® ProConnect Plus spread with listed trowels) The trowel will leave ridges of adhesive and very little adhesive between the ridges. This method will allow you to still see the chalk lines between the ridges and provide the recommended spread rate.
• For additional application instructions, follow the recommendations on the adhesive container.

underlayment is used, tape all seams with the included tape.
STEP 4: Installing the Floor
(Floating Installations Only)
• The first row can be installed using one of two methods after the layout has been completed (Step 2). Allow 1/2˝ (13 mm) expansion.
• If the wall is not straight, scribe the first board (Figure 13) as necessary to maintain alignment with the
chalk line. Install a sacrificial board (with a straight edge) using the appropriate fasteners for the subfloor. If a board is used for the starter row make certain the groove faces the wall.
• Align the first row with the wall using wedges to maintain a 1/2˝ (13 mm) expansion in place and to stabilize the product. If the wall is not straight, scribe the first board (Figure 13) as necessary
to maintain alignment with the chalk line.
• Select the first board. All
installations should begin with the groove side against the wall using the longest boards available. Apply a






Figure 13













Figure 14

• Proper ventilation within the room to mitigate fumes. An electric fan is helpful.
• Rolling is not required, but if desired, do not do so until the adhesive has cured for two hours.
NOTE: DO NOT INSTALL FLOORING USING RUBBER MALLETS. STRIKING THE SURFACE WITH A RUBBER MALLET MAY “BURN” THE FINISH CAUSING IRREPAIRABLE DAMAGE.
STEP 3: Spread the Adhesive
(Glue-Down Installations)
• Spread sufficient amounts of the recommended adhesive with the recommended trowel in an area that can be covered in 60 minutes (see adhesive information).
• If necessary, nail a sacrificial row with 1˝ (2.5 cm) nails on the dry side of your chalk line to help hold the first row in place.
NOTE: Avoid installing on the surface of the flooring. If necessary, distribute weight using a kneeler board.
STEP 4: Installing the Floor
(Glue-Down Installations)
(Figure 10a-10d)
• Use the longest, straightest boards available for the first two rows. For random and alternate width products, use the widest plank for the first row. The first row of planks should be installed with the edge of the groove lined up on the chalk line. The tongue should be facing the
starting wall. The first row must be aligned and seated in the adhesive, as all additional rows will be pushed back to this original row. Remove tongue to allow for expansion space, if necessary, on the row adjoining

continuous 1/8˝ (3 mm) glue bead to the inside bottom of the groove on the end of the board. Do not apply glue to the groove side at this time (Item C, Figure 14). Products with the end tongue on the left should be installed right to left, opposite tongues should be left to right. (Item D, Figure 14). If a sacrificial board was used remove it DO NOT glue the first ow to it.
• Complete the first row. Cut the last board allowing for 1/2˝ (13 mm) clearance between the wall and the floor. (Use the remaining end of the cut board as a starter board for any row following row three). Install a wedge on the end of the board between the hardwood flooring and the wall, allowing 1/2˝ (13 mm) expansion space. Avoid installation of any boards shorter than 16˝ (40.6 cm) in the first four rows. (Item F, Figure 14).
• Use a pull bar to pull the last board into place from the opposite end. Install wedges into the gap and tighten (Item B, Figure 14).
• If any glue gets on the surface of the flooring, wipe off immediately with a clean damp cloth.
• Cut or use a shorter board for the first board of the second row. Start the second row by applying a 1/8˝ (3 mm) bead along the inside bottom of the end and side groove of the new board. Install the first board of row two. Apply a bead of glue to the inside bottom of the end and side groove of the next board and install. When installing boards together, use a tapping block against the tongue, not the groove (Item G, Figure 14). Tap the boards into place by tapping with a hammer on the tapping block. DO NOT tap on the edge directly with the hammer. Complete the second through fourth rows using this technique. Insert wedges on the ends, as necessary, to restrain the movement of the floor.
• In the remaining rows, stagger joints 4˝-6˝ (10-15 cm) apart. Install the rest of the floor. Be sure all joints are tight. Use spacers on the long and butt walls. Use a tapping bar to tighten the joints from the ends.

the wall. Continue to Step 5.

Figure 10a

STEP 5: Complete the Installation
(All Installation Methods)
• Remove all tape and clean the floor with the recommended hardwood flooring cleaner.
• Trim all underlayment (floating only) and install or re-install any transition pieces, reducer strips, T-moldings, thresholds, bases and/or quarter round moldings that may be needed. These products are available pre-finished to blend with your flooring (see below). Nail moldings into the wall, not the floor.
• Inspect the floor, filling all minor gaps with the appropriate blended filler.
• If the floor is to be covered, use a breathable material such as cardboard. Do not cover with plastic.
• Installers: Leave warranty and floor care information with the owner. Advise them of the product name and code number of the flooring they purchased.
• To prevent surface damage, avoid rolling heavy furniture and appliances on the floor. Use plywood, hardboard or appliance lifts if necessary. Use protective casters/caster cups or felt pads on the legs of furniture to prevent damage to the flooring.
V. TRANSITION AND WALL MOLDINGS
Reducer Strip Threshold Stair Nosing Quarter Round T-Molding
• Reducer Strip: A teardrop shaped molding used around fireplaces, doorways, as a room divider, or as a transition between hardwood flooring and adjacent thinner floor coverings. Fasten down with adhesive, small nails or double- faced tape.
• Threshold: A molding undercut for use against sliding door tracks, fireplaces, carpet, ceramic tile, or existing thresholds to allow for expansion space and to provide a smooth transition in height difference. Fasten to subfloor with adhesive and/or nails through the heel. Predrill nail holes to prevent splitting.
• Stair Nosing: A molding undercut for use as a stair landings trim, elevated floor perimeters, and stair steps. Fasten down firmly with adhesive and nails or screws. Predrill nail holes to prevent splitting.
• Quarter Round: A molding used to cover expansion space next to baseboards, case goods, and stair steps. Predrill and nail to the vertical surface, not into the floor.
• Combination Base and Shoe: A molding used when a base is desired. Used to cover expansion space between the floor and the wall. Predrill and nail into the wall, not the floor.
• T-Molding: A molding used as a transition piece from one rigid flooring to another of similar height or to gain expansion spaces. Fasten at the heel in the center of the molding. Additional rigid support may need to be added to the heel of the molding dependent upon the thickness of the goods covered. Do not use this molding as a transition to carpet.
CARE: INSTALLERS – ADVISE YOUR CUSTOMER OF THE FOLLOWING
Seasons: Heating and Non-heating
Recognizing that hardwood floor dimensions will be slightly affected by varying levels of humidity within the structure, care should be taken to control humidity levels and maintain them in the 30-50% range. To protect the flooring and provide lasting satisfaction, the manufacturer’s recommendations are below.
• Heating Season (Dry): A humidifier is recommended to prevent excessive shrinkage in hardwood floors due to low humidity levels. Wood stoves and electric heat tend to create very dry conditions.
• Non-Heating Season (Humid, Wet): Proper humidity levels can be maintained by use of an air conditioner, dehumidifier, or by turning on your heating system periodically during the summer months. Avoid excessive exposure to water from tracking during periods of inclement weather. Do not obstruct in any way the expansion joint around the perimeter of your floor.
• Damage caused by failing to maintain the proper humidity levels is not manufacturing related and will void the floor’s warranty.
NOTE: Final inspection by the end-user should occur from a standing position.
FLOOR REPAIR
Minor damage can be repaired with a Bruce touch-up kit. Major damage will require board replacement, which can be done by a professional floor installer. Instructions for the board replacement can be found at ahfproducts.com.











































Scotch-Blue is a trademark of 3M.
All other trademarks are owned by AHF, LLC, or its subsidiaries or affiliates. © 2022 AHF, LLC. AHF Products, 3840 Hempland Road, Mountville, PA 17554
LA-295727-422 4

HARDWOOD FLOORING LIMITED WARRANTY
THIS WARRANTY APPLIES TO BRUCE®, CAPELLA®, HARTCO®, ROBBINS®, LM FLOORING®, TMBR.™ AND HEARTHWOOD™ BRAND HARDWOOD FLOORS.

CONGRATULATIONS ON THE PURCHASE OF YOUR NEW HARDWOOD FLOOR!
AHF Products® is a leader in hardwood flooring with a family of strong brands serving the residential and commercial markets. With decades of experience in award-winning wood flooring design, innovation, product development, manufacturing and service, we strive to improve the quality of people’s lives
through great products and a deep commitment to outstanding customer service. Our mission is to create beauty that lasts for generations, and we want your flooring to be a part of that mission.
Throughout this document, references to “we”, “us” or “our” mean AHF, LLC dba AHF Products and its affiliates and subsidiaries. References to “you” or “your” mean the original retail purchaser of the solid hardwood or engineered-hardwood flooring product. Your solid hardwood or engineered-hardwood flooring product will be referenced as the “floor”, “hardwood flooring”, “product”, “products”
or some combination thereof. The term “Limited Warranty” is singular but encompasses any and all coverages provided for herein.
WHAT IS COVERED AND FOR HOW LONG?
This Limited Warranty covers defects in the product itself caused by us during the manufacturing of the product and based upon the type and use of the product as outlined in the Footnotes of this document. The Limited Warranty described in this document is subject to the product applications and use, limitations, disclaimers and exclusions described herein and is effective for floors purchased on or after January 1, 2022. All warranties run from the date of retail purchase for the applicable period described in this Limited Warranty.
WHO IS COVERED?
Any warranty coverage described in this document is given only to the original retail purchaser of our product. Our warranties are NOT TRANSFERABLE.
WHAT IS EXCLUDED FROM THIS LIMITED WARRANTY?
TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE AND WILL NOT BE LIABLE FOR OR PAY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY; PROPERTY DAMAGE;
DAMAGE TO OTHER PROPERTY; ANY DAMAGE OTHER THAN TO THE FLOORING ITSELF THAT MAY RESULT FROM A DEFECT IN THE FLOORING; DIMINUTION
IN PROPERTY VALUE; COSTS OF RENT OR MOVEMENT OF FURNITURE; THE REMOVAL OR REPLACEMENT OF MOLDINGS, CABINETS AND/OR FIXTURES; RETAIL MARKUPS; INSTALLATION OR LABOR PROVIDED BY OTHERS; OR SUPPLEMENTAL COSTS AND OTHER ADDITIONAL EXPENSES, INCLUDING BUT NOT LIMITED TO, RELOCATION DURING THE REPAIR PROCESS SUCH AS HOTEL, MEALS, OR MOVING AND STORAGE OF FURNITURE, EVEN IF THE MANUFACTURER HAS BEEN ADVISED OF SUCH DAMAGES. THIS LIMITED WARRANTY CONSTITUTES THE ONLY EXPRESS WARRANTIES FOR THE PRODUCT PURCHASED.
FOR ALL NON- CONSUMER PRODUCT(S), ALL WARRANTIES OTHER THAN THIS LIMITED WARRANTY, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED TO THE EXTENT PERMITTED BY LAW. IF ANY IMPLIED WARRANTY ARISES UNDER APPLICABLE LAW, ANY AND ALL IMPLIED WARRANTIES (INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN WARRANTY AND TO THE
1 EXTENT ALLOWED BY LAW.

SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. Unless otherwise
precluded by law, this Limited Warranty shall be construed in accordance with the laws of the Commonwealth of Pennsylvania without regard to any of its conflicts of laws provisions.
None of our installers, retailers, distributors or employees has the authority to alter the obligations, limitations, disclaimers or exclusions under any of our warranties.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?
You should care for your flooring as outlined in Caring for Bruce, Armstrong/ Hartco, Robbins, and Capella Urethane Finish Hardwood Floors in a Residential Setting, which can be found at www.hardwoodexpert.com or you can request a hard copy by calling 1-866-243-2726. The Limited Warranty provided by us does not cover the conditions described below, including those which are caused by improper installation, use or maintenance:
1. Reduction in gloss, marks, scuffs, scratches, gouges, dents or cuts, including, without limitation, those caused by pets, spikes or high heeled shoes.
2. Damage caused by (i) negligence, accidents, and/or accidental or intentional misuse or abuse (i.e., dragging object across the floor without proper protection), and/or (ii) caster wheels or vacuum cleaner beater bars.
3. Failure to support furniture with floor protectors that are at least one inch in diameter, made of non-staining felt or non-pigmented hard plastic, rest flat on the floor and are replaced regularly.
4. Wear caused by pebbles, sand or other abrasives; construction traffic; or failure to maintain the floor as required.
5. Splits, cracks, grain raising, checking, edge fracturing, splintering, chipping, buckling, end lifting, swelling, shrinking, cupping and bowing that occurs during or after the floor has been installed and as a result of abuse, misuse, improper maintenance or care, exposure to excessive moisture
or improper environmental conditions (i.e., low or high humidity). Natural expansion and contraction resulting in separation between boards or damage caused by low or excessive humidity are also not covered by this Limited Warranty. The use of a humidifier/dehumidifier may be necessary to maintain the proper humidity level between 30%-50%.
6. Damage caused by fire, flooding, and other natural disasters and Acts of God.
7. A product deformity that is not measurable or that is visible only under certain light or from a certain angle is not considered a defect and therefore, is not covered by this Limited Warranty. Visible defects should be evaluated by their visibility from a standing position in normal lighting.
8. Natural wood characteristics such as variations in grain, color, mineral streaks, knots, normal differences between color of samples and the color of installed floors, and color variations from board to board. Hardwood is a natural product with inherent character and variation.
9. Variations in color, such as:
a. Color, shade, or texture variations between samples, printed color photography or replacement flooring and the actual material. Although we make every attempt to accurately reflect the potential

variation in our samples, hardwood’s natural character and variation make it impossible to fully reflect all possibilities you can see in a finished installation.
b. Color variations between flooring and/or samples and other flooring or wood products, which you wish to match (e.g., cabinets, stair railings, trim, etc.).
c. Changes in color due to aging, excessive moisture, exposure to sunlight or Ultra-Violet rays (which may cause oxidation of finish/ stain). Certain species including, but not limited to, American Cherry, Walnut, Brazilian Cherry, Acacia, Tigerwood, Santos Mahogany and African Mahogany are especially susceptible to color change. Area rugs should be moved occasionally, as they block sunlight and may give the appearance of discoloration under the rug.
10. Floors that are installed in other than owner-occupied or tenant- occupied residences.
11. Commercial installations of residential products not specified as appropriate for light commercial.
12. Deficiencies related to subfloor/floor joist assemblies, subfloor preparation materials, and fasteners including, but not limited to, uneven subfloor surfaces, floor deflection or voids in the subfloor.
13. Moisture or damage to the subfloor or surrounding structure(s), walls, fixtures, furniture, underlayment, moldings, trims, subfloor heating elements, or anything that is not the structural integrity or dimensional stability of the floor.
14. Floors damaged by subfloor moisture or water damage, including without limitation, due to broken or leaking water pipes, flooding, wet-mopping spills or weather conditions. Mold and mildew growth or damage resulting therefrom is also not covered.
15. Wood flooring installed in full bathrooms with a shower or tub.
16. Construction- or installation-related damage.
17. Noises including, but not limited to, squeaks, popping and the like. Some level of noise is inherent in all hardwood floors. Excessive noise, such
as squeaking and popping is usually caused by environmental factors or installation issues not attributable to the product itself.
18. Installation defects, including installations made (i) in violation of applicable state or local housing or building codes, or (ii) contrary to written instructions. NOTE: YOU AND YOUR INSTALLER ARE RESPONSIBLE FOR INSPECTING THE FLOORING PRIOR TO INSTALLATION. WE ACCEPT NO RESPONSIBILITY FOR LIABILITIES, CLAIMS OR EXPENSES, INCLUDING LABOR COSTS, WHERE FLOORING WITH VISIBLE DEFECTS HAS BEEN INSTALLED.
19. Products designated as “thrift,” “antique,” “tavern,” “bargain,” “cabin grade,” “seconds,” “economy grade,” “close-out,” “off- goods” or “non- standard.” Such products are sold “AS IS.”
WHAT ARE YOU RESPONSIBLE FOR UNDER OUR WARRANTY?
To be covered under this Limited Warranty (except under the Pre-Installation Defects Warranty found in the Footnotes) you need to retain your sales slip and make sure the flooring is properly installed, used and maintained in accordance with our installation instructions.
You must also properly care for your new floor using the Caring for Bruce, Armstrong/Hartco, Robbins, and Capella Urethane Finish Hardwood Floors in a Residential Setting guide found at www.hardwoodexpert.com (or call 1-866- 243-2726 to request a hard copy). We recommend you use only our specially formulated floor care products to preserve your flooring. Use of floor care or
sundry products (i.e. adhesives) other than those we have specially formulated and recommend for use with our flooring products may damage your floor and may void this warranty.

HUMIDITY’S IMPACT ON YOUR FLOOR
To protect your investment and ensure your floor provides lasting satisfaction, the following precautions should be taken to help control humidity levels in and around your floor. For best results, keep the relative humidity in your home between 30% and 50%.
• Heating Season (Dry Conditions) – A humidifier is recommended to prevent excessive shrinkage in hardwood floors, which causes gaps between the boards, due to low humidity levels. Wood stoves and electric heat tend to create very dry conditions.
• Non-Heating Season (Humid and Wet Conditions) – To prevent excessive expansion, cupping and peaking of the floor, which could lead to cracking and checking of the wood finish, maintain proper humidity levels with the use of an air conditioner, dehumidifier or by turning on your heating system periodically during the summer months. Immediately wipe up spills and wet areas to avoid excessive exposure to water. Do not obstruct in any way the expansion joint around the perimeter of your floor.
WHAT WILL WE DO IF A COVERED WARRANTY EVENT ARISES?
If any of the covered events listed in this Limited Warranty occur within the warranty periods specified for the respective flooring product, we will recoat, refinish, fill or furnish comparable flooring (of our manufacture and of similar color, pattern, and quality), for either the repair of the defective area or the replacement of the floor, at our option. In the unlikely event we are unable to correct the problem after a reasonable number of attempts, we will refund the portion of the purchase price for the section of failed flooring. If your floor was professionally installed, we will also pay reasonable labor costs for the direct repairs or replacement within the first five years of the warranty period, or the length of the warranty period, whichever is less, based on the following schedule:
• First two (2) years of warranty period: labor reimbursed at 100% of reasonable and customary charges.
• Three (3) to five (5) years of warranty period: labor reimbursed at 50% of reasonable and customary charges.
The above statements provide the exclusive remedies under this Limited Warranty if a defect or other warranted condition occurs. We reserve the right to verify any claims or defect by inspection and have samples removed for technical analysis.
WHAT SHOULD YOU DO IF YOU HAVE A PROBLEM?
We want you to be happy with your floor purchase. If you are not, call your retail store first. They can answer your questions and, if necessary, start to process a claim.
We work with distributors all over the country to make our products widely available. We sell our products to distributors, and distributors sell our products to local retailers and contractors.
STEPS TO FILING A CLAIM:
1. Return to your retailer with your original proof of purchase.
a. If your floor was installed as part of a new home build, you may use your style selection sheet or your closing documents as your proof of purchase. If your retailer information is not included in these documents, contact your builder.
b. If your retailer is out of business, please call 1-866-243-2726 so we may assist you in finding a new retailer.
2. The claim will be evaluated.
a. Distribution Retailers: Your retailer will need to contact its distributor representative to get the claim filed. The retailer or distributor representative may inspect your flooring or request pictures or uninstalled samples showing the issue.
b. Lowes, Home Depot or Direct: Your retailer will need to call us directly to file the claim. At that time, your sales associate may request pictures or uninstalled samples. An inspection of the flooring in your home may be required.

3. A claim determination is made.
a. Distribution Retailers: We will send the evaluation of the claim to your retailer’s distributor, who will then share the results with your retailer. Your retailer should call you within 48 hours of receiving the determination to inform you of the decision.
i. If your claim is approved, please work with your retailer to order new material and schedule the reinstallation, if applicable.
ii. If your claim is not approved, you will receive a letter explaining why. You will also receive an inspection report if your home was inspected by a Technical Services Manager or a third-party inspector.
b. Lowes, Home Depot or Direct: The claim determination and any relevant inspection reports will be sent directly to your store. They should contact you within 48 hours to inform you of the decision.
4. Appealing your Claim Determination:
a. If you do not agree with your claim determination, please contact our Customer Advocates by calling 1-866-243-2726 and selecting the option for Warranty, or by emailing your concerns to customeradvocates@ahfproducts.com. We will go over any evaluation methods we have used in regards to your claim and determine if there is any additional evaluation needed.
If you have further questions, please contact us at:
AHF Products
Customer Service Center
P. O. Box 566
Mountville, Pennsylvania 17554
866-243-2726
productsupport@ahfproducts.com
PLEASE KEEP YOUR SALES RECEIPT. INFORMATION REGARDING THE CLAIMED DEFECT AND DATE AND PROOF OF PURCHASE MUST BE PROVIDED.
IMPORTANT NOTE: While the majority of claims are resolved with the help of your retailer within 30 days from the day you contact them, some claims may require additional attention. In the unlikely event your claim is not resolved within 30 days, please contact the Customer Service Center indicated above no later than 60 days from the date you first discovered the problem with your floor. It is your responsibility to file a timely claim to protect your rights under this Limited Warranty.
































Footnotes:
I. We warrant to you (the original purchaser):
(1) The covered products are manufactured in accordance with accepted industry standards, which permit grading deficiencies not to exceed 5% over the entire floor. You or your installer should carefully inspect the products before installation for any milling, dimension or visual defects. The installer must use reasonable selectivity and hold out or cut off pieces with deficiencies. This is a pre-installation defects warranty that expires upon installation.
(2) The covered products, in their original manufactured condition, will be free from defects in grading, lamination and assembly for as long as you own the floor.
(3) Each of our recommended adhesives will maintain its bond when properly installed with our covered flooring products and when maintained in accordance with our recommended
maintenance guidelines. For residential installations, the adhesive bond warranty will remain in effect for as long as you own your floor. For commercial installations, the adhesive bond warranty will remain in effect for 7 years from the time of installation.
(4) For residential use, when Bruce® Summit Select Unlimited Moisture Vapor Barrier Elastomeric Wood Flooring Adhesive is used for installation of each of the covered hardwood flooring products, the hardwood will not release from the subfloor for as long as you (the original purchaser) own your floor. For commercial use, when using Bruce® Summit Select Unlimited Moisture Vapor Barrier Elastomeric Wood Flooring Adhesive the adhesive bond warranty will remain in effect for 7 years. A pre-installation moisture test is not required, provided that the subfloor is visually dry before installation and all other installation instructions are followed. This is a one-time repair and replacement warranty only.
(5) For the period indicated, the finish on the covered product will not wear-through**, and that the finish will not separate from the wood flooring under normal household use when maintained in accordance with our recommended maintenance guidelines. Mechanical, chemical, or other modification of the finish, such as sanding or abrading, voids this warranty.
(6) For the period indicated, the finish on the covered product will not wear-through, and that the finish will not separate from the wood flooring under normal commercial use when maintained in accordance with our recommended maintenance guidelines. Mechanical, chemical, or other modification of the finish, such as sanding or abrading, voids this warranty.
(7) For the period indicated, the acrylic-infused wear layer will not wear-through under normal household or commercial use when maintained in accordance with our recommended maintenance guidelines.
(8) The covered products may be professionally sanded and refinished 1-3 times (as specified by the individual product) if proper sanding and refinishing procedures are followed as identified by the National Wood Flooring Association (www.nwfa.org). NOTE: Sanding voids Footnotes (3) through (7) and will eliminate scratch protection qualities.
(9) As indicated, certain products are suitable for installation over radiant heated subfloors. Installation of products not indicated as suitable for radiant heat over radiant heated subfloors will void all warranty coverage.
II. Promotional Warranty: Some products may be sold with promotional warranties of a different length than the warranties indicated here. The length of the promotional warranties takes precedence
over any warranties provided in this document. Lifetime Finish Warranty means 50 years when a Promotional Warranty applies.
III. Since wood is a natural product, natural variations in color, tone and grain are not covered by any of our warranties. For products classified as “rustic”, the following natural characteristics should be expected: Knots (Filled or Unfilled); Splits; Large Mineral Streaks; and High Color Variation. Please note that these characteristics are more apparent in lighter or naturally stained colors.

















** ”Wear-through” is defined as wear and tear of the wear layer resulting in damage to the wood and/or structure due to normal household use.

MAINTENANCE RECOMMENDATIONS

Cleaning and caring for your Bruce® hardwood flooring is much easier than you might think. It comes down to choosing the right products and taking protective precautions. So make it a habit to follow these hardwood floor care tips, and you’ll keep those fabulous floors looking newer and longer!

Use the Right Hardwood Flooring Cleaner

Nothing fancy is needed for hardwood floor care. Just be sure you’re using hardwood flooring cleaner products and cleaning tools that are good for hardwood. Here’s how. Nothing fancy needed. Just be sure you’re using products and cleaning tools that are good for hardwood. Here’s how.

Do your everyday upkeep with a broom, dust mop or vacuum cleaner. But use the “bare floor” setting or disengage the beater bar on your vacuum, and use a brush or felt vacuum head. Even better, use a wand attachment.
Occasionally do a deeper clean with a mop. For example, use a hardwood flooring cleaner like Bruce Hardwood & Laminate Floor Cleaner with a microfiber or terry cloth mop cover. We do not recommend mopping with water. However, if you do, wipe up any standing water to avoid damaging your hardwood.
Use floor cleaners designed for hardwood. Avoid these and other similar harsh products: ammonia-based or wax-based cleaners, detergents, bleach, polishes, oil soaps, abrasive cleaning soaps, or acidic substances like vinegar. Some can scratch your floors. Worse still, some can strip the finish, leading to damaging the hardwood’s surface.
Revive your floor as needed. A coat or two of Bruce Fresh Finish adds a layer of shine and protection, and can bring older wood floors back to life!
Hardwood Floor Care Requires Prevention and Protection.
Our homes are full of people, pets and things that could potentially cause damage to hardwood floors. But don’t fret! These simple steps will help protect your floors and let you enjoy living with them at the same time.

Don’t let spills sit. Wipe ’em up immediately. Water and wood don’t mix. Water, especially standing water, causes warping and cupping. If you want a little leeway, check out our Hydropel 36-hour water-resistant hardwood flooring!
Mats and rugs are a floor’s best friend. Stop dirt and moisture in its tracks, with a natural or colorfast mat at your exterior doors. They’ll trap small pebbles and other debris that can scratch your hardwood. Throw down breathable area rugs at the kitchen sink and other high-traffic areas to capture everyday spills and splashes. Avoid the ones with rubber or vinyl backings if possible—they can trap moisture.
Trim your pet’s nails. The truth about cats and dogs is that their sharp nails can scratch floor finish. Keep them cut short. And if you’re just entering the market for hardwood flooring, check out dog-friendly flooring like Dogwood(R). It’s made from densified wood to resist scratching from your pet’s claws. Moreover, it’s water resistant to protect against pet accidents and spills.
Leave your shoes at the door. Especially ones with spiky heels or treads that collect sharp pebbles and other debris.
Use protectors on furniture legs. This will help reduce indentation. Choose wider ones for super heavy items. And please, never drag furniture!
Minimize direct sunlight. Too much can fade all kinds of floors, including hardwood. Curtains help filter bright light.