Silverado Oak Shaw Exquisite Waterproof Hardwood

Dimensions: 5/16" x 7.5" x Random lengths up to 72.04"
Construction: Plank - Attached Pad
Design: Engineered Hardwood
Coverage: 22.45/SQ.FT
Edge Style: Bevel
Finish: Wirebrushed
Install Method: Fold-n-Tap
Certification: FloorScore
Warranty: Lifetime

Exquisite Hardwood Multi-Purpose Reducer
Exquisite Hardwood T Molding
Exquisite Hardwood Threshold
Exquisite Hardwood Stair Nose
Poly Film

Waterproof Wood Flooring - Floating Installation Instructions
When properly installed in accordance with Shaw’s published installation instructions, this product will not swell, cup, or crack due to exposure to water from topical spills or moisture from the sub-floor when exposed to such conditions. This product is not designed to withstand submersion from standing water or flooding.

READ THESE INSTRUCTIONS THOROUGHLY BEFORE BEGINNING INSTALLATION. If the following instructions leave any unanswered questions or if additional information is required, please call Shaw Technical Support at 1-800-441-7429. This flooring is a natural wood product on a solid polymer core, which has natural variations in color, texture, and sheen/gloss. For best visual effect, install planks working from several cartons.

Installer/Owner Responsibility
We urge you, as the final inspector to inspect for proper color, finish, style, and quality PRIOR to installation. Verify that the flooring is the correct material. Care should be taken at this time to remove or repair particular characteristics you do not desire. Manufacturer declines responsibility for any costs incurred when plank(s) with visible defects have been installed.

The use of stain, filler, or putty stick for the correction of minor defects during installation should be accepted as normal procedure. 5% cutting allowance, depending on layout, must be added to the actual square footage amount needed.

NOTE: Waterproof Wood Flooring may be installed with a direct glue-down method on approved wood (or) concrete substrates on or above grade only. For below grade installations, use the floating installation method.

Follow Shaw T-180 adhesive label application instructions. Install flooring into wet adhesive to achieve a permanent bond. Maintain 1/4” (6.35 mm) perimeter expansion space. Refer to adhesive label for moisture limits of the adhesive. Roll flooring immediately after installation with a 100 lbs. 3‐section roller.

Use only Shaw approved adhesives. Please consult with the adhesive manufacturer (or) contact Shaw Technical Support at 1.800.471.7429 directly to determine if the selected adhesive is suitable for use with this material.

Do not install Waterproof Wood Flooring as a floating floor where it will be exposed to temperatures greater than 140° F. In areas where the floor may be exposed to direct, intense sunlight resulting in excessive heat to the floor, use the full spread glue down method and Shaw T-180 or comparable adhesive. Avoid exposure to direct sunlight for prolonged periods, doing so may result in discoloration. During peak sunlight hours, the use of the drapes or blinds is recommended.

Pre-Installation Jobsite Requirements
It is the installer/owners’ responsibility to ensure that the jobsite conditions and jobsite subfloor are environmentally and structurally acceptable prior to the installation of any hardwood flooring. The manufacturer declines any responsibility for failures or deficiencies of hardwood flooring resulting from or related to sub-floor, sub-surface, or job-site environmental conditions. All substrates must be clean, flat, dry, and structurally sound.

Flooring should be one of the last items installed in any new construction or remodel project.

Install flooring after cabinets have been installed to prevent damage to the flooring.

Room temperature and humidity of installation areas should be consistent with normal, year-round living conditions for at least one week before installation of flooring. Maintaining an optimum yearly room temperature of 70° F and a humidity range of 35- 55% is recommended.

CAUTION: WOOD DUST

The International Agency for Research on Cancer has classified wood dust as a nasal carcinogen. The sawing, sanding, and/ or machining of wood products can produce wood dust that can cause respiratory, eye, and skin irritations. Equipment should be equipped with a dust collector to reduce airborne wood dust. Wear an appropriate NIOSH designated dust mask to reduce exposure to airborne wood dust. Avoid contact with eyes and skin. In case of irritation, flush eyes or skin with water for at least 15 minutes. In cases of severe irritation; seek immediate medical attention. For further technical or installation questions or to request a Product Specification Data Sheet contact the manufacturer 1-800-441-7429.

WARNING: Drilling, sawing sanding or machining wood products can expose you to wood dust a substance known to the State of California to cause cancer. Avoid inhaling wood dust or use a dust mask or other safeguards for personal protection. For more information go to www.P65Warnings.ca.gov/wood.

Pre-Installation Subfloor Requirements
Note: All subfloors must be flat to within 3/16” in 10’ or 1/8” in 6’.

Wood Subfloors
Do not install material over wood subfloors that lay directly on concrete or over dimensional lumber or plywood used over concrete. Refer to ASTM F1482 for panel underlayment recommendations.

Do not apply sheet plastic over wood subfloors.

Basements and crawl spaces must be dry. Use of a 6 mil black polyethylene is required to cover 100% of the crawl space earth. Crawl space clearance from ground to underside of joist is to be no less than 18” and perimeter vent spacing should be equal to 1.5% of the total square footage of the crawl space area to provide cross ventilation. Where necessary, local regulations prevail.

All other subfloors - Plywood, OSB, particleboard, chipboard, wafer board, etc. must be structurally sound and must be installed following their manufacturer’s recommendations. Local building codes may only establish minimum requirements of the flooring system and may not provide adequate rigidity and support for proper installation and performance. If needed add an additional layer of APA rated underlayment, fasten and secure according to the underlayment manufacturer’s recommendations.

Hardwood flooring is not recommended directly over fire-retardant treated plywood or preservative treated plywood. An additional layer of APA rated 1/4" thick underlayment should be installed.

Concrete Subfloors
Floors shall be smooth, permanently dry, clean, and free all foreign material such as dust, wax, solvents, paint, grease, oils, and old adhesive residue. The surface must be hard and dense, and free from powder or flaking.

New concrete slabs must be dry. Maximum moisture level per CaCl test method is 5 lbs. per 1000 in 24 hr. Maximum level for ASTM 2170 In-situ Relative humidity test method - 85%.

Do no install over concrete with a history of high moisture or hydrostatic conditions.

Ph level of concrete should be between 7-10.

The final responsibility for determining if the concrete is dry enough for installation of the flooring lies with the floor covering installer.

WARNING! DO NOT SAND, DRY SWEEP, DRY SCRAPE, DRILL, SAW, BEADBLAST OR MECHANICALLY CHIP OR PULVERIZE EXISTING RESILIENT FLOORING, BACKING, LINING FELT, ASPHALTIC “CUTBACK” ADHESIVES OR OTHER ADHESIVES.

These products may contain either asbestos fibers and/or crystalline silica. Avoid creating dust. Inhalation of such dust is a cancer and respiratory tract hazard. Smoking by individuals exposed to asbestos fibers greatly increases the risk of serious bodily harm. Unless positively certain that the product is a non-asbestos-containing material, you must presume it contains asbestos. Regulations may require that the material be tested to determine asbestos content and may govern the removal and disposal of material. See current edition of the Resilient Floor Covering Institute (RFCI) publication Recommended Work Practices for Removal of Resilient Floor Coverings for detailed information and instructions on removing all resilient covering structures. For current information go to www.rfci.com.

Existing Floor Coverings
Waterproof Wood Flooring can be installed over most existing hard–surface floor coverings provided that the existing floor surface is clean, flat dry and structurally sound.

Existing sheet vinyl floors should not be heavily cushioned and not exceed more than one layer in thickness.

Installation is NOT allowed over any type of carpet.

Do NOT install over wood subfloor or wood floors adhered to concrete.

Ceramic tile.

Never use solvents or citrus adhesive removers to remove old adhesive residue. Solvent residue left in and on the subfloor may affect the new floor covering.

Starting Your Installation
Because houses and buildings, a s well as adjacent hardwood or laminate floors, expand and contract, Shaw recommends leaving a ¼” expansion gap between the perimeter walls and any adjacent hardwood floor.

Note: Larger rooms require additional expansion space. Add 1/16” to the width of the expansion space for every 3’ the room extends beyond 25’.

Work from several open boxes of flooring and “dry lay” the floor before permanently laying the floor. This will allow you to select varying textures, colors, and sheens, and to arrange them in a harmonious pattern. Remember, it is the installer’s responsibility to determine the expectations of what the finished floor will look like with the end user first and then to cull out pieces that do not meet those expectations.

Begin installation next to an outside wall. This is usually the straightest and best reference for establishing a straight working line. Establish this line by measuring an equal distance from the wall at both ends and snapping a chalk line. The distance you measure from the wall should be the width of a plank. You may need to scribe cut the first row of planks to match the wall in order to make a straight working line if the wall is out of straight.

You may want to position a few rows before starting installation to confirm your layout decision and working line. When laying flooring, stagger end joints from row to row by at least 8” (20 cm) for planks. Use the cut-off end to begin the next row when cutting the last plank in a row to fit. If cut-off end is less than 8”, discard it and instead cut a new plank at a random length (at least 8” in length) and use it to start the next row. Always begin each row from the same side of the room.

Installation Instructions
These installation guidelines apply to the Waterproof Wood Flooring product. All instructions and recommendations should be followed for a successful installation.

Tools: Tape Measure, Utility Knife, Jigsaw, Tapping Block or Rubber Mallet, Pull Bar, ¼” Spacers,T-Square, Safety Glasses, Broom or Vacuum and, if necessary, tools for subfloor repair.

Waterproof Wood Flooring is an interior product and must be stored/installed in a temperature-controlled interior environment, maintained between 55 and 85 degrees F or 13°-29°C.

Excessive moisture in the subfloor could promote mold, mildew, and other moisture related issues that will contribute to an unhealthy indoor environment. Shaw is not responsible for damages related to these moisture issues. Shaw recommends a 6 mil polyfilm when installing over concrete subfloors.

Flexible silicone caulking should be used around the perimeter of the installation in areas being exposed to excessive topical moisture.

Flooring should be installed after all other trades have completed work that could damage the flooring.

Use cementitious patching and leveling compounds that meet or exceed maximum moisture level and pH requirements. Use of gypsum based patching and/or leveling compounds, which contain Portland or high alumina cement and meet or exceed the compressive strength of 3,000 psi are acceptable.

Inspect all planks for damage prior to installation. If you have any concerns about the product fit or finish, call Shaw Technical Support at 1-800-441-7429 Claims/Returns will not be accepted for any flooring that has been cut to size and/or installed.

Radiant Heat: Waterproof Wood Flooring can be installed over radiant heat using either the floating or glue down method. When gluing floor use Shaw T-180 or comparable adhesive over manufacturer’s recommended substrate. Radiant heat systems must have a minimum of 1/2” separation from the product. Maximum operating temperature should never exceed 85°F (30°C). Use of an infloor temperature sensor is recommended to avoid overheating.

Turn the heat off for 24 hours before, during and 24 hours after installation when installing over radiant heated subfloors.

Failure to turn the heat off may result in significantly shortened working time of the adhesive.

Floor temperature must not exceed 85°F (30°C).

Once the installation has been completed, the heating system should be turned on and increased gradually (5 degree increments) until returning to normal operating conditions.

Failure to strictly follow adhesive manufacturer’s guidelines may result in failure and void the warranty.

Warning: Electric heating mats that are not embedded into the subfloor are not recommended for use underneath Waterproof Wood Flooring.

Installation: Waterproof Wood Flooring is engineered to be installed utilizing the floating method. Do not install cabinets or fixed objects atop the flooring. Proper expansion space is required. Undercut all doorjambs. Do not fasten wall moldings and or transition strips to the floor and planks.

Check groove on plank to make sure it is clean and free of debris.

Before you start with the installation, it is important to determine the layout of the flooring. Proper planning and layout will prevent having narrow plank widths at wall junctures or very short length pieces at the end of rows.

As with all plank products, install the planks parallel to the longest exterior wall.

Determine if the starter row will need to be cut. If the first row of planks does not need to be trimmed in width, it will be necessary to cut off the unsupported tongue so that a clean, solid edge shows towards the wall.

Installation of the product must start from the left side of the room, working to the right when working in front of the planks or facing the starting wall. Use spacers along the walls to maintain proper expansion space (1/4”) and align the first plank.

Install the second plank in the row by aligning and dropping the end tongue over the end groove of the first plank. Apply light pressure to join the two planks together.

If needed, use a rubber mallet to fully engage the short side of the plank by lightly tapping the plank to engage and sit flush with the adjacent plank. Maintain an expansion gap of approximately 1/4” from the wall. Repeat this process to complete the first row.

Start the second row by cutting a plank to the desired length. Keep in mind that the plank must not be shorter than 6" (15cm) to achieve the best appearance.

Install the first plank in the second row by inserting the long side tongue into the groove of the plank in the first row. This is best done with a low angle of the plank. Maintain light pressure into the side seam as you rotate the plank to the subfloor. Repeat the process with additional planks to complete each row. Very little force is required to seat the tongue into the groove. You should feel the tongue lock into the groove.

It is critical to keep the first two rows straight and square, as they are the “foundation” for the rest of the installation. Check for squareness and straightness often.

Continue installing planks and make sure to achieve a random appearance with end pieces of minimum 6" - 15cm. Check that all planks are fully engaged; if a slight gapping is found, the gap can be tapped together by using a tapping block and a scrap of flooring to cover the tapping block in order to avoid damages on the planks.

To fully engage the short end, apply light pressure and press down to engage the end joint. If the end is raised use a non-marking rubber mallet to lightly tap the end (tongue side) about 1” from the seam. Do NOT tap directly on the seam.

When fitting under door casings, if necessary, a flat pull bar may be used to assist in locking the planks.

When fitting around obstacles or into irregular spaces, planks can be cut easily and cleanly using a utility knife with a sharp blade. It is often beneficial to make a cardboard template of the area and transfer this pattern to the plank.

Protect all exposed edges of the flooring by installing wall molding and/or transition strips. Make sure that no plank will be secured in any way to the sub floor.

For wet areas such as bathrooms caulk the perimeter of the floor with a silicone caulk.

Protect the finished flooring from exposure to direct sunlight to reduce fading and thermal expansion.

Completing The Job – All Installations
Sweep or vacuum floor.

Clean the floor with proper hardwood floor cleaner.

Install transition pieces -i.e. – thresholds, t-moldings, base boards and quarter round. Nail moldings to wall, not the floor.

Inspect final floor for nicks and or minor gaps – fill with appropriate color wood putty.

Unused material should be left with owner and stored in a dry place in case of future repairs are needed.

Use plywood or hardboard when moving heavy appliances or furniture across floor.
Preventative Maintenance
Always protect floors from direct exposure of sunlight that can cause the wood or stain to change colors. Warranties do not cover damage from UV exposure. Recommended humidity levels are between 35% R.H. - 55% R.H.

Protect floors when moving heavy objects to prevent permanent scratches and tears. The use of plywood and heavy cardboard are examples of protective barriers.

Use appropriate wide floor protectors under tables, chairs, and any other heavy home furnishing to avoid permanent damage. As a rule, the heavier the object, the wider the floor protector.

Walk-off mats should be used at all entrances to absorb soil and moisture. The use of appropriate mats will help avoid scratches and damages to the floor. If mats are placed directly on top of the hardwood floors, use proper indoor mats. Mats that can trap moisture underneath have potential to cause possible discoloration. Latex and rubber backings should not be used.

Area rugs are recommended in high traffic and pivot areas. Avoid shoes with spiked or damaged heels. Also keep pets’ paws and nails cleaned and trimmed.

WATERPROOF HARDWOOD LIMITED WARRANTY
Shaw Industries, Inc. (“the Company”) warrants its Waterproof Hardwood Flooring products under this Residential Limited Warranty when used in the proper fit for use indoor Residential applications with light to moderate foot traffic.

The warranty belongs to you, the original end-use purchaser, and begins when you purchase the flooring and extends for the limited warranty period stated above. The basis of any warranty related claim is the original “Company” invoice or authorized “Company” dealer.

The Waterproof Hardwood Flooring must be installed in accordance with the Company’s installation guidelines and specifications. The product must be maintained in accordance with the Company’s maintenance (Shaw Hardwood Maintenance) recommendations and such maintenance (Shaw Hardwood Maintenance) continues throughout the duration of the original installation. Damage resulting from a failure to follow installation and cleaning/maintenance guidelines will not be covered under this warranty.

Installation guidelines, specifications, and product care recommendations can be obtained from your dealer. For additional information, please see the bottom of this page.


TERMS OF LIMITED WARRANTIES:
Within Three Years: Claims on defects of this product as covered by this warranty that are reported in writing within three years of purchase, Shaw will arrange a credit based on the original purchase of the product or replace the product. Reasonable labor costs are included.
Between Year Three - Five: Claims on defects of this product, as covered by this warranty, that are reported in writing after Three years but within five years of purchase, Shaw will arrange a credit based on the original purchase of the product or replace the product. Shaw will pay 50% of reasonable labor costs.
Between Year Five - Ten: Claims on defects of this product, as covered by this warranty, that are reported in writing after five years but within ten years of purchase, Shaw will arrange a credit based on the original purchase of the product or replace the product. Labor costs are not included.
After Ten years: Claims on defects of this product, as covered by this warranty, that are reported in writing after ten years of purchase, Shaw will provide the sufficient replacement amount of the product to repair the defective area of floor. NOTE: Labor costs are not included.


WHAT THE WARRANTY COVERS
Manufacturing Defects – The Company warrants that the floor plank or tile will be free from manufacturing defects during the period of this warranty. Manufacturing defects include delamination, core voids, thickness variation, and dimensional stability defects. Dimensional stability related defects are defined as dimensional changes in the width and/or length of the product greater than the tolerances as defined in ASTM F2199. Thickness variation is defined as thickness exceeding the thickness tolerance as defined in ASTM F386.

Wear – The top layer of the floor plank is warranted not to wear through under normal residential use during the period of this warranty. Gloss reduction, scratches and dents in the finish are not considered surface wear and are not covered under the warranty. Wear through is defined as wear due to light to moderate foot traffic will not wear through to the pattern layer of the product.

Limited Lifetime Structural Warranty - Upon determination of a valid manufacturing defect, credit will be issued to the dealer and will be good toward the purchase of a replacement. When a defective product is installed, credit applies to material only and does not include labor since it is the responsibility of the installer to determine suitability of material prior to installation. Should a problem attributable to a manufacturing defect develop after flooring is installed, the cost of labor for repair will be covered by the Limited Lifetime Structure Warranty.

Limited Lifetime Waterproof Warranty – This warranty covers topical moisture as long as the water does not flow over the edge of the surface (edge of the room, cut boards, etc.). The Company warrants that for the lifetime of stated warranty period from the date of original purchase, your Shaw product will not swell, cup or crack due to:

Normal cleaning practices (see care and maintenance document for additional information)
Moisture due to everyday household spills (see care and maintenance document for additional information)
Normal moisture levels from subfloor when exposed to such conditions (see installation instructions document for additional information)

While moisture will not affect the product’s integrity, it is possible that, when excessive moisture accumulates in buildings, subfloors, or on building materials, mold (and/or) mildew growth can occur - particularly if the moisture problem remains undiscovered or unaddressed. In addition, such excessive moisture levels can cause the ends and/or sides of the product to lift/flare due to the vapor pressure from underneath. Such damage from excessive moisture levels (as outlined in the installation instructions document) are not covered by this warranty. All sources of subfloor moisture should be remedied prior to installation.
No Acclimation – The Company warrants the floor plank or tile can be installed without allowing the product to achieve room temperature as long as the building where product will be installed is acclimated and climate controlled as according to the installation guidelines.

WHAT CONDITIONS APPLY
For jobsite and floor preparation conditions, see product specific installation guidelines.

Any moisture related testing (i.e. relative humidity, pH, and calcium chloride) is not the responsibility of the Company and all issues related to subfloor moisture, including any product related issues, are excluded from this warranty.

Chair floor protectors are recommended to inhibit premature wear of the surface of the flooring. Replacement flooring will come from current running-line products comparable to the warranted product.

Your warranty does not cover the following: damage caused by improper installation and/or maintenance; differences in color between products and samples or photographs; problems arising from excessive moisture, alkali or water pressure from the sub floor, floods, indentation from improper loading including heavy static loads, high heels, spiked shoes, rolling loads, chairs or other furniture not using floor protectors; cracking, warping, soiling, fading, improper maintenance or abuse caused by items such as roller skates and/or golf shoes; surface scratches, changes in shading, texture and/or gloss during use; damage caused by chemically reactive material, adhesive or tape, dye, mold, stains, spillage, burns, gouges, scratches, indentations, accidents, abuse or any harsh scouring pads while buffing; damage due to U.V. light and thermal heat sources or damage to floor caused by flooring that is installed using the floating method that subsequently is heated to temperatures above those specified in the product specific installation instructions.


WHAT IF YOU NEED WARRANTY SERVICE
You, the original purchaser, will contact your authorized Company dealer and/or Sales Representative for warranty or claim service. Please provide a valid proof of purchase and a detailed description of the issue, along with photographs showing the concern. Samples should be submitted for testing when available.

Dealers/Shaw Sales Representatives will file a claim via www.shawnow.com and submit the information you provided. A Shaw claims representative will thoroughly evaluate your claim.

Claims contact information: Shaw Industries Financial Services, PO Box 2128, Dalton, GA 30722 - 1-800-446-9332 option 2.

WHAT WE WILL DO
Should a defect covered under this warranty be found, the affected area will be repaired to conform to the warranty. If repair is not commercially practical, the Company may, at its sole option, replace the affected flooring or refund the proportional purchase price for the affected area. The Company will pay the reasonable costs for freight and labor. Any costs incurred for the moving of equipment, furnishings, partitions and the like, that were installed over the commercial product, will be at the consumer’s expense.

NOTE: The warranty is not transferable. It extends only to the original end use purchaser. Shaw Industries Inc. does not grant to any person or entity the authority to create for it any obligation or liability in connection with this product. Shaw Industries Inc. shall not be liable to the consumer or any other person or entity for any incidental, special or consequential damages, arising out of breach of this limited warranty or any implied limited warranty (excluding merchantability).

All implied warranties, including an implied warranty of merchantability or fitness for a particular purpose, are hereby limited to the duration of this limited warranty. Some states do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to the purchaser. This warranty gives the purchaser specific legal rights, such rights may vary from State to State.

Shaw Hardwood Maintenance
New hardwood floors represent a substantial flooring investment and with proper care the appearance and performance of your Shaw hardwood floor can be maintained over time.

A total care program consists of key areas:

Post Construction Maintenance
Preventative Maintenance
Routine Maintenance
Spot and Spill Removal
Post Construction Maintenance
Dry mop floor using a micro fiber mop pad or appropriate floor vacuum to remove dust particulate from the floor.
Spray neutral pH cleaner, such as Shaw TOTALCARE® Hard Surface Cleaner or Bona Wood Cleaner, onto the floor in manageable area (spray mist will dry quickly). Use a micro fiber wet mop pad to mop the floor with cleaner. If pad becomes dirty, be sure to replace the pad with a new micro fiber wet mop pad. Work floor in sections.
Always rinse the floor by spray misting water on a flat micro fiber mop pad meant for wet mopping (make sure there is no dripping water).
In the event where dry wall dust/construction dust is mopped with water only, a residue film will appear on the floor after drying. Use the process below to remove the film from the floor.
Process to remove construction residue or cloudy film from hardwood flooring

Dry mop floor to remove any construction dust or exterior soil tracked onto the flooring. Use micro fiber dry mop pad. If micro fiber dry mop pad gets dirty, replace pad with a clean pad.
Spray neutral pH cleaner, such as Shaw TOTALCARE® Hard Surface Cleaner or Bona Wood Floor Cleaner, onto the floor in manageable area (spray mist will dry quickly). Work floor in sections. For embossed or textured flooring, use a cylindrical brush scrubber, such as the Clark MA10 12E Scrubber and a neutral pH cleaner applied to the floor to remove the residue film.
Spray mist water on a microfiber mop pad meant for wet mopping so it is damp (make sure there is no dripping water). Mop the floor to remove any remaining residue from the flooring. When wet mop pad becomes dirty, be sure to replace the pad with a new micro fiber wet mop pad.
Repeat steps #2 and #3, if necessary.
When the hardwood flooring is cleaned properly, the floor will have the same visual as right out of the box!

Preventative Maintenance
Always protect floors from direct exposure of sunlight that can cause the wood or stain to change colors. Warranties do not cover damage from UV exposure. Recommended humidity levels are between 35% R.H.- 55% R.H.
Protect floors when moving heavy objects to prevent permanent scratches and tears. The use of Ram board or equivalent and heavy cardboard are examples of protective barriers.
Use appropriate wide floor protectors under tables, chairs, and any other heavy home furnishing to avoid permanent damage. As a rule, the heavier the object, the wider the floor protector.
Walk-off mats should be used at all entrances to absorb soil and moisture. The use of appropriate mats will help avoid scratches and damages to the floor. If mats are placed directly on top of the hardwood floors, use proper indoor mats. Mats that can trap moisture underneath have potential to cause possible discoloration. Latex and rubber backings should not be used.
Use of Rug Pad - Use of Durogen or PVC rug pad when placing rugs over all hard surface flooring products.
Area rugs are recommended in high traffic and pivot areas. Avoid shoes with spiked or damaged heels. Also keep pets’ paws and nails cleaned and trimmed.
Routine Maintenance
Daily removal of dirt and dust is important to prevent particles from abrading the floor’s surface. Sweeping, dust mopping, and vacuuming are recommendations to remove soil particles that can result in scratches and worn appearances. Do not use vacuums with rotating beater bars on hard surfaces.
Periodic cleaning will be necessary to help maintain the floor’s appearance. Always pre-vacuum or dust mop before any type of cleaning. Shaw TOTALCARE® Hard Surface Cleaner or appropriate hardwood floor cleaning agents (neutral pH cleaners) are recommended.
Do not use abrasive cleaners or cleaning agents that leave dull residues on the surface of the floors. Never wet mop the floor with water and do not allow excess cleaner to remain on the floor’s surface as this may permanently damage the wood.
Steam cleaners are not recommended.
It is recommended to use a flat microfiber wet mop pad when mopping the floor using a neutral pH cleaner, such as Shaw TOTALCARE® Hard Surface Cleaner or Bona Wood Floor Cleaner. Do not use a mop and bucket system.
Expedite drying with air movers or fans.
Do not use oil soaps, liquid or paste wax products, or cleaners with citrus type oils, Tung oils, silicon or ammoniated products as well as 2 in 1 cleaners with polish additives. Problems from these type products can affect the floor which would not be considered in the warranty.
Spot And Spill Removal
Remove wet spills promptly by blotting with white paper or cloth towels.
Dried spots should be removed by Shaw TOTALCARE® Hard Surface Cleaner with gentle agitation from a clean towel or cloth. Always blot dry.
Do not use detergents or abrasive cleaners since these products can result in a dull residue and appearance.
Use rubbing alcohol (isopropyl alcohol) with a clean white cloth for spots requiring a solvent type cleaner that hardwood cleaning agents cannot remove.

repair
Shaw Floors recommends repairing hardwood scratches with products provided by Mohawk Finishing Products, the Original Touch Up Company(TM).

https://www.mohawk-finishing.com/products/wood-touch-up-repair/markers/

Please note that some stain conditions may become permanent.